Everyone at my work has a go-to horror story of emailing with the higher ups. Here’s my latest.
This is the end of an hour’s work on my part trying to track down a seemingly lost pair of shoes that are already paid for.
From: (Doucheydouchedouche @ My work)
Sent: Tuesday, August 18, 2020 1:13 PM
To: (sincere hard working me, also @ my work)
Subject: Re: EPP Altras
They had a packing slip with them, I said to ship to whatever store was listed there and that’s the extent I know about it.
That’s the whole email. Thanks top-of-the-food-chain, glad you’re the person I got directed to by everyone else who also didn’t give a shit to help.
Like, you’re not a surly teenager at a record store, you are a high up, central figure in the corporation.
And here’s a summary of the phone exchange with the shipping department from before that:
Shipping: If we got it on the 11th then we shipped it on the 11th
Me: Who did you ship it to?
Me: Whoever? Whoever who?
Shipping: Whoever we were supposed to.
And I’m like no motherfucker because I’m who-supposed-to. Then he emails me the tracking info for a different company sending something to Kingston and says he hasn’t seen anything from yet a different company lately.
On the phone before Shipping I had talked to head office reception and even they had this same company-wide attitude of yeah, I probably did my job, who the fuck are you to ask.
They have this not-my-job-don’t-talk-to-me attitude about everything. Like, they have a not-my-job-attitude about things that are their exact job.
And it’s not that they are just not helping, it’s that they actively act like we – the employees on the ground level dealing with inventory and customers – need to fuck off.
Like, what do they think the company does? What is the point if not to enable us to do our jobs? Why aren’t they concerned when an issue’s been raised and supply chain has broken down?
And even still why be a dick about it? We’re on the same team. I’ve met city road crews that aspired to be harder working and more helpful.
I know that to you, dear reader (mostly Heather), this seems an over reaction to a single email but like I said, we all have these stories and stand around baffled by them whenever we have to interact with them.
Like [name]’s story is the time he got an email with a subject line like ‘this still isn’t right’ and then no body to the email just a chart we had no idea what to do with.
It’s like if your boss’ boss sent you a weather map for New Zealand and was like why is this wrong? Answer: I don’t fucking know, why don’t give me any clue as to what you’re actually asking me?
Or [other name]’s story about how he tried to helpfully tell a higher up that something we have a lot of in our inventory didn’t show up as being in our inventory on the public website. To which that higher replied with a screen shot of an actually not relevant page of the website and the words “Sure does” as if [other name] was doubting that the website itself existed I guess? I don’t know, I’m not such a fuckstick that I actively try not to figure out what someone is telling me when I pay them to help me run my business.
Like, we’re always doing the thing that you would punish us for not doing and yet you just act like we’re cunts. WTF? How do you have a business?
Author’s note: Still fuming, this was written as a brutal rant and then edited to not violate an NDA or anything. Fucking stupid Boomer company man bullshit.